Returning your purchase

If you are not happy with your purchase just return it to us in its original and unworn condition with all the tags still attached and intact within 14 days of delivery. After your garment has been inspected, we will refund you the purchase price within 30 working days.

For more information, please contact our customer care services and wait for step-by-step directions.

Order Refunds
After your item has been inspected, we will refund you the purchase price within 30 working days. As we offer a free returns service within Europe, we will be unable to reimburse shipping costs should you choose to return ship by your own methods and all International orders are currently exempt from the free returns service.

We additionally do not reimburse for the shipping costs as we offer complimentary duties and taxes. All orders must be returned with original packaging including garment bags for a full refund of the purchase price. 

For more information about our exchanges and returns, please contact us directly at info@venushasagarden.com.