Returns & Exchange

Venus has a Garden Returns & Exchange information

 

Returning your purchase

If you are not happy with your purchase just return it to us in its original and unworn condition with all the tags still attached and intact within 14 days of delivery. After your garment has been inspected, we will refund you the purchase price within 30 working days.

For more information, please contact our customer care services and wait for step-by-step directions.

 

Return Conditions
All items must be returned in the same state they were received, with labels still attached.

For UK & EU orders, please refer to the following information:
1. Place the item(s) in the original shipping box.

2. Email info@venushasagarden.com for a Refund Request.

3. Await an email response from returns team with the return shipping labels and commercial invoices (where applicable) and instructions on how to book your collection through your nominated courier company. Please allow up to 24 hours for the receiving of these documents.

4 . Include this documentation inside the original, unsealed packaging, the return shipping/waybill labels however can be given to the nominated pick-up driver who will affix these to the box and close the box themselves.

5 . Once the item(s) has/have been received and inspected, an exchange/refund will be issued (confirmation via email will be sent to you at this final stage).

All orders must be received within the returns period (14 days of delivery for all items) and therefore we recommend all returns are sent at least 3 working days in advance of the final return date. 


Please note that we are unable to refund import and customs duties.

 

Order Refunds
After your item has been inspected, we will refund you the purchase price within 30 working days. As we offer a free returns service within Europe, we will be unable to reimburse shipping costs should you choose to return ship by your own methods and all International orders are currently exempt from the free returns service.

We additionally do not reimburse for the shipping costs as we offer complimentary duties and taxes. All orders must be returned with original packaging including garment bags for full refund of the purchase price. 

 

For more information about our exchanges and returns, please contact us directly at info@venushasagarden.com.