Shipping & Delivery
Venus has a Garden Shipping & Delivery information
We offer complementary shipping on orders over 100€
Orders may take 36 to 72 hours to process, once your order has been processed you will receive an email confirming your order has shipped. Shipping Fees & Timing begin when you receive the shipping confirmation email. Additional validation may be required for some orders and can delay delivery.
Shipping fees & Timing
Fee: Complementary for all orders above 100€. Otherwise, standard currier fees apply.
Timing: the delivery timing is between 2 to 5 business days, from the time you receive the shipping confirmation email, and depending on the destination.
Domestic orders are shipped via CTT, and international orders are shipped either via DHL or UPS, according to which is more suitable for the case.
The costs of shipping the ordered items will be added to the order value in the order completion process. Shipping costs will be automatically updated at the time or order completion. These will vary depending on your shipping address, according to your location. Transport costs do not include any import fees that may be charged on entry to the customer’s country destination.
Normal delivery times will be: Portugal, up to 5 working days; Europe, form 5 to 7 working days; Rest of the World, from 7 to 10 working days.
Delivery times may be slightly longer during public holidays.
Customs duties and charges
For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.
Customs duties and / or taxes for non-EU countries, we were unable to predict what those costs might be.
If orders are subject to any additional charges, they will be charged directly by the customs of the country of destination. Please contact your local customs services for more information.
Shipping costs will not be refunded in the case of non-delivered orders.
The costs of returning undelivered orders may also be subject to additional charges with taxes and costs or charges levied by customs or other entities that will in no case be refunded by us.
You cannot change the delivery address for orders, once they are dispatched.
The delivery times indicated above are purely indicative, and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Tax free (extra-community payments)
All prices shown include VAT at the legal rate in force in Portugal.
For all non-EU countries in Europe and the rest of the world, customs fees may apply.
These costs will be the responsibility of the buyer.
If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be taken from the payment made.